Privacy Policy

The www.casasdelxvi.com website (the “Website”) is operated by Casas del XVI (“Casas del XVI”, “we”, “us”, “our”). The security and confidentiality of user’s (“the Users”, “Users”) personal information is of outmost importance; thus, we disclose the gathering, use and dissemination practices pertaining to the Website’s users’ information. This Privacy Policy (the “Policy”), conjointly with the Terms and Conditions (the “Terms”) and/or any other related document that is made available, sets out the basis on which personal data will be processed.

Each time you use this Website you will be bound by this Privacy Policy. We encourage you to read this Policy and to consult the Terms. At Casas del XVI we pride ourselves on providing world class accommodations and distinguished service, thus your satisfaction is very important. If you have any queries, please contact us through the channels detailed in the Contact Section.

Acceptance
By using this Website, the User acknowledges acceptance of the terms and conditions in this document. If you do not agree with or you are not comfortable with any aspect of the Policy, you must discontinue use of the Website. We reserve the right to modify this Policy at any time without previous notice. Continued use of any section of the Website following notification or publication of said changes will constitute acceptance of the changes.

Information we may collect

We may collect and process the following:

• Information provided by the User when using the Website, which may include information provided when registering to use the Website, subscribing to our services or requesting information or services.
• Information provided when reporting a problem on the Website.
• Information from correspondence resulting from a contact initiated by the User, for which a record may have been filed.
• Details of transactions made through the Website, to which the user is a party of, and from the fulfillment of bookings/requests/contact.
• Details of User visits to the Website including, but not limited to, traffic data, location data and other communication data and the resources, advertisements and linked sites that may have been accessed.

Storage of personal data

All information provided by the User is stored on our secure servers. It may also be handled by individuals who work for us. These individuals may engage, among other activities, in order fulfillment, payment processing and provision of support services. By submitting personal data, the User agrees to this storage and processing. We will take the necessary measures to ensure that data is treated securely and in accordance with this Policy.

Use of data

User information may be used for the following purposes:

• To guarantee that the content in the Website is presented in the most effective manner for Users and in their computers.
• To meet the obligations deriving from any agreements entered into between the User and the Website owner.
• To notify Users about changes to the Website and/or services.
• To provide Users with information about our products or services which may be of interest and to get in contact through post, telephone or electronic means.
• To contact Users with information about products or services similar to those which were the subject of a previous transaction.

Should Users not be in agreement of the use of data in this manner, they may opt out of receiving such communications by contacting us.

Data Disclosure

We may disclose User’s personal information to our employees of individuals working on our behalf for specific purposes, for example, processing reservations, billing and promotions. This information will only be used for the specific purpose for which it was processed and employees are not permitted to keep the information. We may disclose personal information to third parties if we are under legal obligation, to comply or to enforce the Policy and/and other agreements; to protect the rights, property, or safety of Casas del XVI, or others.

Security
Your online security is a very important matter and this Website has security measures in place to prevent the loss, misuse and alteration of the information under our control. We strive to use and maintain updated security measures to protect User information. However, as no data transmission over the Internet can be guaranteed as 100% secure, we cannot ensure or warrant the security of information transmit through the Website. Should the user choose to transfer personal data, this is done at the User’s own risk.

We do not guarantee the confidentiality or privacy of any communication or information transmitted through the Website or in sites linked to this one. We are not liable for the privacy of the information, e-mail addresses, registration and personal identification information, disk space, communications, confidential or trade secret information, or any other content transmitted through the networks accessed by/from this Website or others linked or connected to the Website.   

Cookies
We use Cookies to understand and save User preferences for future visits, to compile aggregate data about site traffic and User interaction, and to be better capable of offering better site experiences and tools in the future. We may contract third-party service providers to assist us in better understanding our Site visitors. These providers are not permitted to use the personal information collected on our behalf except to help us conduct and improve User experience, the Site and our business.

Users can, if they so prefer, set-up Cookie configuration in their computers to warn each time a Cookie is being sent, or to turn off all Cookies via browser settings. Like most websites, if Cookies are turned off, some of services may not function properly. Notwithstanding, transactions may be completed over the telephone or by contacting our Reservations department.

Links
Our Site may, occasionally, contain links to and from partners’ websites or those of related networks and affiliates. Should Users follow a link to any of these websites they must be aware that such websites have their own privacy policies. Casas del XVI does not accept any responsibility or liability for the policies of linked websites. The User is responsible of checking the Websites policies before submitting personal data.

Contact
Questions, comments and requests regarding this Policy are welcome and should be addressed to Casas del XVI by mail to Calle Padre Billini No. 252, Santo Domingo, Dominican Republic, 10210, by telephone at + 1 809-688-4061 or by email to info@casasdelxvi.com.